Preguntas y Respuestas

Importante:
A partir del día 28 de septiembre de 2020, ocultaremos, por seguridad, el email, teléfono y nombre del comprador en la respuesta de los recurso /questions/search y /my/received_questions/search. Puedes obtener estos datos en el recurso /questions/$QUESTION_ID.
Para conocer la nueva estructura del JSON, utiliza el parámetro api_version=2 y obtén las preguntas y respuestas con la nueva estructura antes de la fecha mencionada.

Este ejemplo servirá para gestionar preguntas y respuestas

Recurso Descripción Ejemplo
/questions/search?item={Item_id}&access_token=$ACCESS_TOKEN Buscar cualquier pregunta realizada en los items del usuario. GET
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Obtener preguntas por ID de item

$ curl -X GET https://api.mercadolibre.com/questions/search?item_id=MLA608007087&access_token=$ACCESS_TOKEN
 

Respuesta

{
  "total": 1,
  "limit": 50,
  "questions": [
    {
      "date_created": "2016-02-29T11:09:30.000-04:00",
      "item_id": "MLA608007087",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "Test question.",
      "id": 3957002293,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 207119838,
        "answered_questions": 0
      }
    }
  ],
  "filters": {
    "limit": 50,
    "offset": 0,
    "is_admin": false,
    "sorts": [
    ],
    "caller": 202593498,
    "item": "MLA608007087"
  },
  "available_filters": [
    {
      "id": "from",
      "name": "From user id",
      "type": "number"
    },
    {
      "id": "seller",
      "name": "Seller id",
      "type": "number"
    },
    {
      "id": "totalDivisions",
      "name": "total divisions",
      "type": "number"
    },
    {
      "id": "division",
      "name": "Division",
      "type": "number"
    },
    {
      "id": "status",
      "name": "Status",
      "type": "text",
      "values": [
        "ANSWERED",
        "BANNED",
        "CLOSED_UNANSWERED",
        "DELETED",
        "DISABLED",
        "UNANSWERED",
        "UNDER_REVIEW"
      ]
    }
  ],
  "available_sorts": [
    "item_id",
    "from_id",
    "date_created",
    "seller_id"
  ]
}
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/questions?access_token=$ACCESS_TOKEN Realizar preguntas sobre los items de otros usuarios. POST
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Realizar una pregunta.

$ curl -X POST -H "Content-Type: application/json" -d '{
   "text":"Test question.",
   "item_id":"MLA608007087"
}' https://api.mercadolibre.com/questions?access_token=$ACCESS_TOKEN
 

Respuesta

{"id":3957150025,"answer":null,"date_created":"2016-02-29T11:19:42.957-04:00","item_id":"MLA608007087","seller_id":202593498,"status":"UNANSWERED","text":"Test question.","from":{"id":207119838}}
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/answers?access_token=$ACCESS_TOKEN Responder a las preguntas realizadas en sus items. POST
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Responder una pregunta.

$ curl -X POST -H ""Content-Type: application/json"" -d '{"question_id": 3957150025, "text":"Test answer..." }' https://api.mercadolibre.com/answers?access_token=$ACCESS_TOKEN
 

Respuesta

{"id":3957150025,"answer":{"date_created":"2016-02-29T11:21:27.831-04:00","status":"ACTIVE","text":"Test answer..."},"date_created":"2016-02-29T11:19:42.000-04:00","deleted_from_listing":false,"hold":false,"item_id":"MLA608007087","seller_id":202593498,"status":"ANSWERED","text":"Test question.","from":{"id":207119838,"answered_questions":0}}
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/questions/{Question_id}?access_token=$ACCESS_TOKEN Recuperar información de una pregunta específica de un ID. GET
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Obtener detalles de la pregunta.

$ curl -X GET https://api.mercadolibre.com/questions/3957150025?access_token=$ACCESS_TOKEN
 

Respuesta

{
  "id": 3957150025,
  "answer": {
    "date_created": "2016-02-29T11:21:27.000-04:00",
    "status": "ACTIVE",
    "text": "Test answer..."
  },
  "date_created": "2016-02-29T11:19:42.000-04:00",
  "deleted_from_listing": false,
  "hold": false,
  "item_id": "MLA608007087",
  "seller_id": 202593498,
  "status": "ANSWERED",
  "text": "Test question.",
  "from": {
    "id": 207119838,
    "answered_questions": 1
  }
}
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/users/$SELLER_ID/questions_blacklist/$BUYER_ID?access_token=$ACCESS_TOKEN Gestionar preguntas de la lista negra. GET GET POST DELETE
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Comprobar las preguntas de la lista negra del usuario (Con limit y offset definido).

$ curl -X GET http://api.mercadolibre.com/users/$SELLER_ID/questions_blacklist?access_token=$ACCESS_TOKEN
 

Respuesta (en caso que haya usuarios bloqueados)

{
    "paging": {
        "total": 5,
        "limit": 50,
        "offset": 0
    },
    "users": [{
        "id": 70927648
    }, {
        "id": 170577643
    }, {
        "id": 82411799
    }, {
        "id": 158470042
    }, {
        "id": 194938540
    }]
}

Respuesta (en caso que no haya usuarios bloqueados)

{
    "paging": {
        "total": 0,
        "limit": 50,
        "offset": 0
    },
    "users": []
}
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Comprobar las preguntas de la lista negra del usuario (Sin offset y limit definido ya que lo toma automáticamente)

$ curl -X GET "http://api.mercadolibre.com/users/${seller_id}/questions_blacklist?limit=1&offset=2&access_token=$ACCESS_TOKEN"
 

Respuesta (en caso que haya usuarios bloqueados)

{
    "paging": {
        "total": 5,
        "limit": 50,
        "offset": 0
    },
    "users": [{
        "id": 70927648
    }, {
        "id": 170577643
    }, {
        "id": 82411799
    }, {
        "id": 158470042
    }, {
        "id": 194938540
    }]
}

Respuesta (en caso que no haya usuarios bloqueados)

{
    "paging": {
        "total": 0,
        "limit": 50,
        "offset": 0
    },
    "users": []
}
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Enviar usuarios a la lista negra de preguntas

curl -X POST -H "Content-Type: application/json" -d
'{
  "user_id": blocked user id
}'
https://api.mercadolibre.com/users/$SELLER_ID/questions_blacklist?access_token=$ACCESS_TOKEN
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Sacar al usuario para preguntar cualquier duda sobre sus artículos.

$ curl -X DELETE 'https://api.mercadolibre.com/users/$SELLER_ID/questions_blacklist/$USER_ID?access_token=$ACCESS_TOKEN'
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/my/received_questions/search?access_token=$ACCESS_TOKEN Preguntas recibidas por usuario. GET
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Obtener preguntas realizadas en sus items.

$ curl -X GET https://api.mercadolibre.com/my/received_questions/search?access_token=$ACCESS_TOKEN
 

Respuesta

{
  "total": 16,
  "limit": 50,
  "questions": [
    {
      "date_created": "2016-01-11T14:22:34.000-04:00",
      "item_id": "MLA598903377",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "Hola, tenes disponible en color crema? Gracias.",
      "id": 3882522692,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 172352930,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-13T15:08:37.000-04:00",
      "item_id": "MLA598903377",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "Hola tenes esta pollera el color crema?",
      "id": 3886086968,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 154429630,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-14T18:20:55.000-04:00",
      "item_id": "MLA599099879",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "Hola tenes la pollera en color crema?",
      "id": 3888086532,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 154429630,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-14T18:22:07.000-04:00",
      "item_id": "MLA598903377",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "Hola la pollera la vendes?",
      "id": 3888087208,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 154429630,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-17T03:17:40.000-04:00",
      "item_id": "MLA598903377",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "Que colores tenes",
      "id": 3891187956,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 152876895,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-19T02:15:01.000-04:00",
      "item_id": "MLA599099879",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "hola cual es el pecio es parecida a la fotos?",
      "id": 3894498460,
      "deleted_from_listing": true,
      "hold": false,
      "answer": null,
      "from": {
        "id": 194164736,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-19T02:15:34.000-04:00",
      "item_id": "MLA599099879",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "hola te las oferto por 90 no por 4 pesos esta bien?slds",
      "id": 3894498570,
      "deleted_from_listing": true,
      "hold": false,
      "answer": null,
      "from": {
        "id": 194164736,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-20T23:18:37.000-04:00",
      "item_id": "MLA599099879",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "hola dice iem esta en venta a ese precio o no slds?",
      "id": 3897965991,
      "deleted_from_listing": true,
      "hold": false,
      "answer": null,
      "from": {
        "id": 194164736,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-22T09:02:22.000-04:00",
      "item_id": "MLA599121050",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "question test",
      "id": 3899830946,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 203846492,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-22T09:09:46.000-04:00",
      "item_id": "MLA601051627",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "testing",
      "id": 3899836443,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 203846492,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-22T15:31:33.000-04:00",
      "item_id": "MLA599099879",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "testing",
      "id": 3900524172,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 204022883,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-22T15:33:39.000-04:00",
      "item_id": "MLA599099879",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "test...",
      "id": 3900450285,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 204022883,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-22T15:36:32.000-04:00",
      "item_id": "MLA599099879",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "test",
      "id": 3900453645,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 204023121,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-01-27T18:12:11.000-04:00",
      "item_id": "MLA598903377",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "Hola buenas tardes! En que colores te quedan?",
      "id": 3908295700,
      "deleted_from_listing": true,
      "hold": false,
      "answer": null,
      "from": {
        "id": 118961234,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-02-02T10:12:06.000-04:00",
      "item_id": "MLA599099879",
      "seller_id": 202593498,
      "status": "UNANSWERED",
      "text": "sapeeee",
      "id": 3916543404,
      "deleted_from_listing": false,
      "hold": false,
      "answer": null,
      "from": {
        "id": 202506298,
        "answered_questions": 0
      }
    },
    {
      "date_created": "2016-02-29T11:19:42.000-04:00",
      "item_id": "MLA608007087",
      "seller_id": 202593498,
      "status": "ANSWERED",
      "text": "Test question.",
      "id": 3957150025,
      "deleted_from_listing": false,
      "hold": false,
      "answer": {
        "text": "Test answer...",
        "status": "ACTIVE",
        "date_created": "2016-02-29T11:21:27.000-04:00"
      },
      "from": {
        "id": 207119838,
        "answered_questions": 1
      }
    }
  ],
  "filters": {
    "limit": 50,
    "offset": 0,
    "is_admin": false,
    "sorts": [
    ],
    "caller": 202593498,
    "seller": "202593498"
  },
  "available_filters": [
    {
      "id": "item",
      "name": "Item",
      "type": "text"
    },
    {
      "id": "from",
      "name": "From user id",
      "type": "number"
    },
    {
      "id": "totalDivisions",
      "name": "total divisions",
      "type": "number"
    },
    {
      "id": "division",
      "name": "Division",
      "type": "number"
    },
    {
      "id": "status",
      "name": "Status",
      "type": "text",
      "values": [
        "ANSWERED",
        "BANNED",
        "CLOSED_UNANSWERED",
        "DELETED",
        "DISABLED",
        "UNANSWERED",
        "UNDER_REVIEW"
      ]
    }
  ],
  "available_sorts": [
    "item_id",
    "from_id",
    "date_created",
    "seller_id"
  ]
}
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