Gestionar envíos

Contenidos

→Ítems asociados a un envío
→Costos del envío
    ↳Parámetros
→Pagos de un envío
→Plazos de entrega (Handling time)
→Campos de respuesta (tiempos estimados)
→Envíos retrasados
→Historial
→Status y substatus Front X API
→Información del carrier
→Información sobre estados y subestados
→Ítems no combinables
   

Es importante tener en cuenta que el nuevo JSON de Orders no va contener los datos de Shipping, como sí viene haciendo hasta ahora. El recurso /shipments/shipment_id/ continuará con su estructura, mostrando la información básica para realizar el envío. Introducimos algunos cambios en la estructura del JSON, que podrás ver a continuación:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/$SHIPMENT_ID
{
  "id": 0,
  "external_reference": "string",
   "status": "string",
  "substatus": "string",
  "date_created": "string",
  "last_updated": "string",
  "declared_value": 0,
  "dimensions": {
    "height": 0,
    "width": 0,
    "length": 0,
    "weight": 0
  },
  "logistic": {
    "direction": "forward",
    "mode": "me2",
    "type": "drop_off"
  },
  "source": {
    "site_id": "MLM",
    "market_place": "MELI",
    "application_id": null
  },
  "tracking_number": "string",
  "origin": {
    "type": "selling_address",
    "sender_id": 0,
    "shipping_address": {
      "id": 0,
      "address_id": 0,
      "address_line": "string",
      "street_name": "string",
      "street_number": 0,
      "comment": "string",
      "zip_code": "string",
      "city": {
        "id": "string",
        "name": "string"
      },
      "state": {
        "id": "string",
        "name": "string"
      },
      "country": {
        "id": "string",
        "name": "string"
      },
      "neighborhood": {
        "id": "string",
        "name": "string"
      },
      "municipality": {
        "id": "string",
        "name": "string"
      },
      "types": {
        "default_buying_address": 0
      },
      "agency": {
        "carrier_id": 0,
        "agency_id": "string",
        "description": "string",
        "phone": "string",
        "open_hours": "string"
      },
      "latitude": 0,
      "longitude": 0,
      "geolocation_type": "string",
      "is_valid_for_carrier": true
    }
  },
  "destination": {
    "type": "buying_address",
    "receiver_id": 0,
    "receiver_name": "string",
    "receiver_phone": "string",
    "comments": "string",
    "shipping_address": {
      "id": 0,
      "address_id": 0,
      "address_line": "string",
      "street_name": "string",
      "street_number": 0,
      "comment": "string",
      "zip_code": "string",
      "city": {
        "id": "string",
        "name": "string"
      },
      "state": {
        "id": "string",
        "name": "string"
      },
      "country": {
        "id": "string",
        "name": "string"
      },
      "neighborhood": {
        "id": "string",
        "name": "string"
      },
      "municipality": {
        "id": "string",
        "name": "string"
      },
      "types": {
        "default_buying_address": 0
      },
      "agency": {
        "carrier_id": 0,
        "agency_id": "string",
        "description": "string",
        "phone": "string",
        "open_hours": "string"
      },
      "latitude": 0,
      "longitude": 0,
      "geolocation_type": "string",
      "is_valid_for_carrier": true
    }
  },
  "lead_time": {
    "option_id": 0,
    "shipping_method": {
      "id": 0,
      "type": "standard",
      "name": "string",
      "deliver_to": "address"
    },
    "currency_id": "string",
    "cost": 0,
    "cost_type": "charged",
    "service_id": 0,
    "estimated_delivery_time": {
      "type": "known",
      "date": "string",
      "shipping": 0,
      "handling": 0,
      "unit": "string",
      "offset": {
        "date": "string",
        "shipping": 0
      },
      "time_frame": {
        "from": 0,
        "to": 0
      },
      "pay_before": "string"
    }
  },
  "tags": [
    "string"
  ]
}

Para entender a qué hace referencia cada uno de los parámetros realiza la siguiente llamada:

curl -X OPTION -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/$SHIPMENT_ID

Ítems asociados a un envío

El recurso /shipments/$SHIPMENT_ID/items devuelve los ítems asociados a un shipment. En caso de que el ítem contenga variaciones (Por ejemplo: talle o color en indumentaria), también podrás ver cual corresponde a la orden dentro del envío. A medida que habilitemos envíos con más de un ítem, la lista pasará a contener cada uno de ellos.

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/$SHIPMENT_ID/items

[
  {
    "item_id": "string",
    "description": "string",
    "quantity": 0,
    "variation_id": 0,
    "dimensions": {
      "height": 0,
      "width": 0,
      "length": 0,
      "weight": 0
    },
    "order_id": 0,
    "sender_id": 0
  }
]

Costos del envío

El recurso /shipments/$SHIPMENT_ID/costs devuelve los costos del envío que deberá afrontar el usuario. También podrá visualizar el ahorro conseguido por el envío de más de un producto en la misma caja (cuando esté habilitada está funcionalidad), a través del parámetro “save”, en caso de que exista.

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/$SHIPMENT_ID/costs
{
	"gross_amount": 24.55,
	"receiver": {
    	"user_id": 74425755,
    	"cost": 0,
    	"compensation": 0,
    	"save": 0,
    	"discounts": [
        	{
            	"rate": 1,
            	"type": "loyal",
            	"promoted_amount": 4.07
        	}
    		]
	},
	"senders": [
    	{
        	"user_id": 81387353,
        	"cost": 8.19,
        	"compensation": 0,
        	"save": 0,
        	"discounts": [
            	{
                	"rate": 0.6,
                	"type": "mandatory",
                	"promoted_amount": 12.29
            	}
        	]
    	}
	]
}

Parámetros

gross_amount: Es el costo total del shipment sin ningún tipo de descuento.
discounts: representa una lista que puede venir vacía si no hay ningún descuento, y sino puede tener uno o más descuentos asociados.
senders: es una lista adaptada a versiones futuras de Carrito de Compras donde un solo envío podrá contener productos de diferentes vendedores.
cost: representa el costo final del envío que corresponde a cada usuario.

Pagos de un envío

El recurso /shipments/shipment_id/payments devuelve los payments asociados al envío. Ten en cuenta que ahora el pago del envío estará discriminado.

Llamada:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/$SHIPMENT_ID/payments

Ejemplo:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/1111111111/payments

Respuesta:

[
   {
       "payment_id": 1111111111,
       "user_id": 291760105,
       "amount": 17.7,
       "status": "approved"
   }
]

Plazos de entrega (Handling time)

El recurso /shipments/$SHIPMENT_ID/lead_time devuelve todo lo referente a los plazos de entrega de un envío y tipo de servicio, sumando las fechas límites de despacho y entrega. Si bien el recurso base de shipment ya trae información útil para hacer estas estimaciones, acá podrás visualizarlo de manera más detallada, lo cual ayudará a dar una mejor experiencia para el usuario.

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/$SHIPMENT_ID/lead_time
{
  "option_id": 0,
  "shipping_method": {
    "id": 0,
    "type": "standard",
    "name": "string",
    "deliver_to": "address"
  },
  "currency_id": "string",
  "cost": 0,
  "cost_type": "charged",
  "service_id": 0,
  "estimated_delivery_time": {
    "type": "known",
    "date": "string",
    "shipping": 0,
    "handling": 0,
    "unit": "string",
    "offset": {
      "date": "string",
      "shipping": 0
    },
    "time_frame": {
      "from": 0,
      "to": 0
    },
    "pay_before": "string"
  },
  "estimated_handling_limit": {
    "date":  "2016-12-30T12:32:35.000Z"
  },
  "estimated_delivery_extended": {
    "date":  "2016-12-30T12:32:35.000Z"
  },
  "estimated_delivery_limit": {
    "date":  "2016-12-30T12:32:35.000Z"
  },
  "estimated_delivery_final": {
    "date":  "2016-12-30T12:32:35.000Z"
  },
  "delay": [
    "shipping_delayed",
  ]
}

El campo cost_type puede ser "free", "charged" o "partially_free".

Campos de respuesta (tiempos estimados)

estimated_handling_limit: fecha límite que tiene el vendedor para despachar. Se considera que sólo se tiene en cuenta la fecha ya que la hora sólo se ingresa para mantener una estructura. Es decir, tienes el día completo que figura en el campo, para realizar el despacho antes de que el mismo se marque demorado al día siguiente.
estimated_delivery_extended: segunda promesa de entrega, en caso de que la original no se cumpla.
estimated_delivery_limit: fecha límite para que el comprador puede cancelar la compra y pedir la devolución de dinero, siempre y cuando todavía no haya llegado el envío.
estimated_delivery_final: fecha final como plazo para que llegue el envío y se determine el status final que puede ser delivered o, en caso de haber entrado un reclamo, not_delivered. Ver más información sobre los costos de envío y handling time.

Envíos retrasados

Ahora tenemos un recurso que permite reconocer los envíos con retraso.

Llamada:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/{shipment_id}/delays

Ejemplo:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/30143583389/delays

Respuesta:

    {
        "shipment_id": 30143583389,
        "delays": [
            {
                "type": "handling_delayed",
                "date": "2020-09-23T09:07:20Z",
                "source": "shipping-delays"
            }
        ]
    }
    

Importante: cuando el envío no tiene retraso, será retornado el error 404 con el siguiente mensaje "Delays Not Found for shipment".

Historial

El recurso /shipments/$SHIPMENT_ID/history devuelve el historial de status y substatus asociados al ciclo de vida del shipment.

Ejemplo:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/1234567899/history
[
   {
      "status":"ready_to_ship",
      "substatus":"printed",
      "date":"2016-12-30T12:32:35.000Z"
   },
   {
      "status":"handling",
      "substatus":"waiting_for_label_generation",
      "date":"2016-12-30T12:32:35.000Z"
   }
]

Status y substatus Front X API

Fijaste que los substatus pueden cambiar en base a los tipos logísticos.

Tracking para Cross Docking

Tracking para Fulfillment

Información del carrier

El recurso /shipments/$SHIPMENT_ID/carrier te devolverá el nombre y la url para acceder a la información particular del carrier que está gestionando el envío.

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/$SHIPMENT_ID/carrier
{
   "url":"string",
   "name":"string"
}

Ejemplo:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipments/27691621451/carrier
{
   "url":"http://tracking.totalexpress.com.br/poupup_track.php?reid=3&pedido=14&nfiscal=1", 
   "name":"Total Express"
}

Información sobre estados y subestados

Ver información sobre los estados y subestados por los que puede pasar un envío.

Llamada:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/shipment_statuses

Respuesta:

{
    "id": "to_be_agreed",
    "name": "To be agreed",
    "substatuses": [
    ]
  },
  {
    "id": "pending",
    "name": "Pending",
    "substatuses": [
      {
        "id": "cost_exceeded",
        "name": "Cost exceeded"
      }
    ]
  },
  {
    "id": "handling",
    "name": "Handling",
    "substatuses": [
      {
        "id": "regenerating",
        "name": "Regenerating"
      },
      {
        "id": "waiting_for_label_generation",
        "name": "Waiting for label generation"
      }
    ]
  },
  {
    "id": "ready_to_ship",
    "name": "Ready to ship",
    "substatuses": [
      {
        "id": "ready_to_print",
        "name": "Ready to print"
      },
      {
        "id": "invoice_pending",
        "name": "Invoice pending"
      },
      {
        "id": "printed",
        "name": "Printed"
      },
      {
        "id": "in_pickup_list",
        "name": "In pikcup list"
      },
      {
        "id": "ready_for_pkl_creation",
        "name": "Ready for pkl creation"
      },
      {
        "id": "ready_for_pickup",
        "name": "Ready for pickup"
      },
      {
        "id": "picked_up",
        "name": "Picked up"
      },
      {
        "id": "stale",
        "name": "Stale Ready To Ship"
      },
      {
        "id": "in_hub",
        "name": "In hub"
      },
      {
        "id": "measures_ready",
        "name": "Measures and weight ready"
      },
      {
        "id": "waiting_for_carrier_authorization",
        "name": "Waiting for carrier authorization"
      },
      {
        "id": "authorized_by_carrier",
        "name": "Authorized by carrier"
      },
      {
        "id": "in_plp",
        "name": "In PLP"
      }
    ]
  },
  {
    "id": "shipped",
    "name": "Shipped",
    "substatuses": [
      {
        "id": "delayed",
        "name": "Delayed"
      },
      {
        "id": "waiting_for_withdrawal",
        "name": "Waiting for withdrawal"
      },
      {
        "id": "contact_with_carrier_required",
        "name": "Contact with carrier required"
      },
      {
        "id": "receiver_absent",
        "name": "Receiver absent"
      },
      {
        "id": "reclaimed",
        "name": "Reclaimed"
      },
      {
        "id": "not_localized",
        "name": "Not localized"
      },
      {
        "id": "forwarded_to_third",
        "name": "Forwarded to third party"
      },
      {
        "id": "soon_deliver",
        "name": "Soon deliver"
      },
      {
        "id": "refused_delivery",
        "name": "Delivery refused"
      },
      {
        "id": "bad_address",
        "name": "Bad address"
      },
      {
        "id": "negative_feedback",
        "name": "Stale shipped with negative feedback by buyer"
      },
      {
        "id": "need_review",
        "name": "Need to review carrier status to understand what happened"
      },
      {
        "id": "stale",
        "name": "Stale shipped"
      }
    ]
  },
  {
    "id": "delivered",
    "name": "Delivered",
    "substatuses": [
      {
        "id": "damaged",
        "name": "damaged"
      },
      {
        "id": "fulfilled_feedback",
        "name": "Fulfilled by buyer feedback"
      },
      {
        "id": "no_action_taken",
        "name": "No action taken by buyer"
      },
      {
        "id": "double_refund",
        "name": "Double Refund"
      }
    ]
  },
  {
    "id": "not_delivered",
    "name": "Not delivered",
    "substatuses": [
      {
        "id": "returning_to_sender",
        "name": "Returning to sender"
      },
      {
        "id": "retained",
        "name": "Retained"
      },
      {
        "id": "stolen",
        "name": "Stolen"
      },
      {
        "id": "returned",
        "name": "Returned"
      },
      {
        "id": "receiver_absent",
        "name": "Receiver absent"
      },
      {
        "id": "confiscated",
        "name": "confiscated"
      },
      {
        "id": "to_review",
        "name": "Closed shipment"
      },
      {
        "id": "destroyed",
        "name": "Destroyed"
      },
      {
        "id": "waiting_for_withdrawal",
        "name": "Waiting for withdrawal"
      },
      {
        "id": "negative_feedback",
        "name": "Stale shipped forced to not delivered due to negative feedback by buyer"
      },
      {
        "id": "claimed_me",
        "name": "Stale shipped with claim that was forced to not delivered"
      },
      {
        "id": "not_localized",
        "name": "Not localized"
      },
      {
        "id": "double_refund",
        "name": "Double Refund"
      }
    ]
  },
  {
    "id": "not_verified",
    "name": "Not verified",
    "substatuses": [
    ]
  },
  {
    "id": "cancelled",
    "name": "Cancelled",
    "substatuses": [
    ]
  },
  {
    "id": "closed",
    "name": "Closed",
    "substatuses": [
    ]
  },
  {
    "id": "error",
    "name": "Error",
    "substatuses": [
    ]
  },
  {
    "id": "active",
    "name": "Active",
    "substatuses": [
    ]
  },
  {
    "id": "not_specified",
    "name": "Not specified",
    "substatuses": [
    ]
  },
  {
    "id": "stale_ready_to_ship",
    "name": "Stale ready to ship",
    "substatuses": [
    ]
  },
  {
    "id": "stale_shipped",
    "name": "Stale shipped",
    "substatuses": [
    ]
  }

Ítems no combinables

En caso que tengas un inconveniente al momento de agrupar diferentes productos en un mismo paquete (ya sea porque están en distintos depósitos, son frágiles, no entran en una misma caja, etc.) puedes utilizar el recurso que te permite generar paquetes adicionales para poder despachar todos los productos.

Llamada:

curl -X POST -H 'Authorization: Bearer $ACCESS_TOKEN' -d
{
  "shipments": [
    {
      "reason": "text",
                   "description": "text"
      "orders": [
        {
          "id": "order_id",

        }
      ]
    }
  ]
}
https://api.mercadolibre.com/shipments/$SHIPMENT_ID/split

Valores posibles en el campo "reason"

• fragile
• another_warehouse
• irregular_shape
• other_motive

Siguiente: Gestionar pagos.